Shipping Information
At VMW, we strive to deliver your furniture with excellent service and flexibility, every time. To that end, we provide two shipping options to both offer flexibility and cost value service. Each order is defined as “one item” ordered at the same time.” Your furniture will be delivered by an experienced driver or in the case of White Glove delivery a dedicated delivery team. Rates vary by your delivery option and by your location. We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime phone number to arrange a delivery appointment.
Standard USA – $249.00 – $449.00 (Transit times 7 – 30 Business Days Depending Upon Zip Code)
Standard shipping is a curbside delivery with liftgate service provided, on larger pieces assistants is recommended to move your furniture inside the house. Depending on the driver they may or may not help you bring your furniture to a dry area, such as a garage or lobby. Signature is required for all deliveries.
White Glove USA – $389.00 – $799.00 (Transit Times 21 – 45 Business Days Depending Upon Zip Code)
Premium White Glove service includes a Delivery appointment, Un-Crating, Inspection, In Home Delivery, Placement in room of choice, Set-Up and removal and disposal packaging materials.
CANCELLATION POLICY:
Each order is handmade specifically for you. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via Email/Message within 72 hours after the order is placed. The 72 hours includes Saturday, and Sunday. After 72 hours, you will be subject to a 20% cancellation fee.
RETURN/REFUND POLICY:
Since each item is handmade to order, all sales are final. We do not accept returns and/or refunds on any of our products. If an exception is made for a refund it is buyers responsibility to repackage and pay return shipping to our shop.
DAMAGED ITEM :
Do to the size and weight of our furniture Vintage Mill Werks only ships via Common Freight Carrier. If you receive your order and there is visible damage to the FURNITURE, refuse the shipment. Do not sign, write on, or initial any shipping paperwork from the Freight Carrier. If they demand that you sign, write, or initial anything – please call us right away and let us know so that we can talk to the driver. This is very important that you do not sign, write on, or initial any paperwork. If it arrives damaged, we will replace the item at no cost to you but you must refuse the shipment. If you do not refuse the shipment, we will not replace the item since you signed the shipping paperwork as “received in perfect condition”. The best way to handle freight damage is to call us while the shipping company is there still. We do not issue refunds for damaged items, we only replace the damaged item.